We have a power supply system comprised of a main power line that comes from the utility grid, and a back-up provided by an Emergency Power Generator. In turn, these systems are connected to an Automatic Transfer switch, and to another Main distribution panel that is in charge of keeping the UPS and the auxiliary systems (cooling and lighting) energized, ensuring the quality and continuity of our services.
It is a set of documents that describe the best practices and standards in processes to make the design and management of the IT Services in an organization more efficient. It is a “work framework“ for the Administration of IT Processes. This methodology is based on the quality of service, and the effective and efficient development of the processes that cover the organizations‘ most important activities. Thus, it guarantees the service levels agreed between the organization and its clients.